Responsible AI for Retail & E-commerce
Personalisation engines, recommendation systems, fraud detection, and customer service chatbots are transforming retail. We help you ensure these systems are fair, transparent, and auditable to build customer trust and meet regulatory demands.
Common AI Risks in Retail:
- Personalisation & Pricing: Risk of discriminatory or unfair pricing models based on user data.
- Recommendation Engines: Can create filter bubbles and limit exposure to diverse products, potentially reinforcing biases.
- Fraud Detection: Models can incorrectly flag legitimate transactions, leading to poor customer experiences, particularly for marginalized groups.
- Customer Service Chatbots: Poorly designed chatbots can provide incorrect information or fail to escalate critical issues, harming brand reputation.
Key Deliverables for Retailers
We deliver a comprehensive EU AI Act gap analysis, a Data Protection Impact Assessment (DPIA) template for AI systems, chatbot interaction guidelines, and a transparency report for your customers.
Timeline
Retail AI Risk Assessment: 1–2 weeks • Customer Trust Pack: 2–4 weeks
Contact Us for AI Governance Support
Questions about AI compliance or ethics? Our expert team is ready to help you navigate the complexities of responsible AI.
Working Hours
Monday - Friday: 9:00am - 5:00pm GMT
Saturday - Sunday: Closed
Registered Office
128 City Road, London,
EC1V 2NX, UNITED KINGDOM
Ready for a Deeper Dive?
Our AI Governance Health Check is a comprehensive questionnaire that provides us with the detailed context needed to give you a tailored compliance strategy.
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